Skip to main content
Manage my booking

Dispute resolution centre

Your details

Important information

We encourage you to first notify us of any complaints by contacting our Customer Service. If this does not resolve the issue, you can upload your complaint via the ODR platform of the European Commission. This platform for online dispute resolution can be found at: http://ec.europa.eu/odr .

Important information

For more information about how we handle complaints at Booking.com, please read this partner help article.

Your message has been sent. We will contact you as soon as possible to discuss the issue.

Message sent. We'll contact you as soon as possible to discuss the issue.

Please write down or save your support request ID as you may need it later.

Your message wasn't sent. Please try again.

gogless