You can claim a refund for the difference if you happen to find your reservation cheaper on another website.
Just remember to contact us after booking with us. If you file your We Price Match claim via email, you'll need to provide us with a screenshot and a link to the other offer. You can also file a We Price Match claim directly on the phone by reaching out to our Customer Service. In any case, the other offer must be online and available when we check.
We Price Match checklist
The other offer must be for the same property and accommodation type.
The other offer must be for the same check in and check out dates.
The other offer must have the same cancellation policy and conditions.
The other offer must be for the same number of occupants
The other offer must have the same add-on / meal plan.
The better deal must be in the local currency of the property.
When can't you make a claim?
If the other offer is on a website that doesn’t reveal the property or accommodation type you’ll be staying in until after booking.
If the other offer is available on an opaque, suspicious and/or likely to be fraudulent website.
If the other offer is part of a loyalty or rewards program, where the price is reduced by the property or website for actions like repeat business, logging in, using a coupon code, referring others, or any other action that reduces the original price.
If your current Booking.com reservation is a ‘Partner offer’ (these are labelled as such on our platform and are provided by partner companies) or if you're comparing the other offer to a ‘Partner Offer’ on our platform.
If you cancel your booking.
If you book a single-unit property, which by nature cannot be available elsewhere.
Booking.com reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.
Found your booking cheaper elsewhere?
Look for ‘Found this room cheaper elsewhere?’ on your confirmation page.
Validate that the cheaper offer meets all the requirements (review checklist).
Save the link to the cheaper offer (Example: www.hotel.com/93203920).
Take a screenshot (or multiple) making sure all the relevant data is captured (review checklist).
Contact Customer Service.
After claim validation, we will amend the reservation price (if possible) or provide further instruction for you to claim an after stay refund of the price difference.
Booking.com reserves the right to make the sole determination regarding a customer's eligibility to receive the price match.